Refunds and cancellation
How cancelling, renewal and refunds work · Last updated 10 November 2026
Dental Spy is sold as a membership: a subscription paid by the month or by the year. This page says how to cancel it, how it renews and when a payment is refunded. It is part of our Terms of Service.
1Cancelling
You can cancel at any time. Email hello@dentalspy.ai from the address on your account and tell us you want to cancel. We confirm by email.
Cancelling stops the next renewal. Your membership stays open until the end of the period you have already paid for, then it ends. No further payment is taken.
A request sent before your renewal date stops that renewal.
2Renewal
Membership renews automatically at the end of each paid period (a month or a year, depending on the plan you chose), at the price shown when you joined or the price we have told you about since, until you cancel.
3Refunds
Fees are not refunded once paid, and that includes a period you have only partly used. The exceptions are where the law requires a refund, and where we have charged you in error: for example twice for the same period, or after you asked us to cancel. A charge made in error is refunded in full, to the card that paid.
4Disputed charges
If you do not recognise a charge, or think one is wrong, email hello@dentalspy.ai and we will look into it. This does not affect your right to raise a dispute with your card provider.
5Contact
For anything about a payment, a renewal or a cancellation, email hello@dentalspy.ai.